Terms and Conditions

1. Service provider

moayad.app is operated and its services are provided by MUAYID EAZIZ S AL OTAIBI, a freelance practitioner in the Kingdom of Saudi Arabia under Freelance Work Certificate No. FL-137435870, in the Specialized Services category and the field of Information Technology Systems. The website does not represent a company, establishment, or commercial registration.

2. Scope of these terms

These terms apply to use of the website, consultation and service requests, account creation and the client portal, quotes, projects, invoices, payments, support, and any service or agreement completed through or connected with the platform.

A service may require a separate quote, agreement, or special terms. Approved project-specific terms prevail within their scope, without limiting mandatory statutory rights.

3. Nature of the services

Services may include digital work, website or digital-solution design and development, technical and consulting services, and bespoke work defined in a separate quote or agreement. Scope, deliverables, timing, and requirements vary by service; not all services are the same.

4. Requesting a service

Submitting a form, enquiry, or consultation request does not automatically accept a project or create an obligation to perform it. A project becomes approved only after its stated steps are completed, which may include accepting the quote and scope, supplying required information, and paying any required amount.

5. Quotes

Each quote may set out the scope, deliverables, price, payment schedule, timing, included revisions, delivery terms, service-specific cancellation policy, and other special conditions. The client should review the current version before acceptance.

Approved project-specific terms prevail for that project while mandatory statutory rights remain unaffected.

6. Prices and charges

The applicable price is the amount shown for the relevant service in its quote or service page. Published prices do not state that the provider is currently registered for VAT, and these terms display no tax registration number. If statutory taxes or charges become applicable in the future, they will be handled under the law and disclosures in force at contracting time.

7. Payment

Bank transfer is the primary launch payment method as of this update. Additional methods may be offered in the future only after activation and disclosure. Receipt of a payment may need to be verified before work starts, a project advances, or final delivery occurs, according to the approved billing policy.

Invoices or payment requirements show the relevant amount and status. A transfer declaration is not final confirmation of payment until it has been reviewed and verified.

8. Project execution

The delivery period begins after the stated start requirements are satisfied. Client delays in providing content, files, approvals, replies, or payments may affect the schedule and may require work to be rescheduled subject to availability.

9. Client responsibilities

• Provide accurate, current information and timely responses needed for delivery.
• Own, or have lawful rights to use, submitted images, text, marks, and files.
• Provide required content, approvals, and payments on time.
• Protect account credentials and devices and report unauthorized use.

10. Revisions and scope changes

Included revisions depend on the service or quote. A request beyond the approved scope may be reassessed, scheduled separately, and priced before implementation.

11. Approvals

A client approval or revision request in the portal or through an approved channel may form part of the project record. The client should review the presented version or stage before approval. This does not prevent correction of an error or exercise of a mandatory legal right.

12. Delivery

Delivery varies by service and may occur through the client portal, a link, files, publication, or another recorded channel. Final delivery may be conditional on due payments or approvals where the agreement says so.

13. Cancellation and refunds

Each service or project has a cancellation policy appropriate to its nature. Relevant conditions must be disclosed before acceptance or in the quote or agreement. These terms do not state that every service is cancellable, or that every payment is non-refundable.

The fact that a service is bespoke, or that work has started, does not by itself automatically remove a client's cancellation right or any other statutory right. A cancellation request is assessed according to the nature of the service, work actually completed by the request date, actual non-recoverable project costs, and the quote or agreement terms disclosed to and accepted by the client before contracting.

That assessment may result in a full or partial refund, no refund for the portion attributable to completed work and actual non-recoverable costs, or a reasonable cancellation charge disclosed in advance, but only to the extent permitted by applicable law and the governing agreement. No undisclosed fee or restriction applies, and these terms set no fixed percentage or universal cancellation period.

Every case remains subject to mandatory consumer rights under the applicable laws of the Kingdom of Saudi Arabia, which cannot be waived by agreement. If a service quote identifies a stage after which cancellation becomes unavailable or limited, that stage must be clearly disclosed before acceptance and applies only to the extent consistent with the service's nature, completed work, and mandatory rights.

14. Bespoke projects

Services designed or developed specifically for a client differ from ready-made products because work, time, and resources are committed to that client. Project-specific cancellation, revision, and transfer terms are therefore stated in the applicable quote.

15. Intellectual property

The Moayad identity, website and content, internal tools and methods, and generally reusable components remain the property of their respective owners and do not transfer automatically. Ownership or licensing of client-specific deliverables and source files is defined in the quote or agreement.

Deliverables may include open-source software, fonts, assets, or third-party services governed by their own licences. No agreement transfers a right that is not expressly granted or that the provider has no authority to grant.

16. Third-party services

Projects may depend on hosting, domains, APIs, SaaS products, external platforms, or future payment providers. Their availability, terms, prices, and policies are controlled by those providers. The project quote states whether third-party fees are included or separately payable.

17. Support and maintenance

Where a package or agreement includes support or maintenance, its limits and duration are those stated in that document. Fixing a defect in the delivered state is different from a new feature, redesign, scope change, or new integration. These terms promise no free maintenance that is not included in the applicable project.

18. Acceptable use

• Do not hack, bypass permissions, or attempt unauthorized access.
• Do not abuse forms, disrupt the service, or use it unlawfully.
• Do not impersonate another person or access another client's account or data.
• Do not submit harmful, misleading, or rights-infringing content.

19. Account or access suspension

Access may be suspended in response to a security risk, misuse, material breach, or a need to protect an account or the system. The response should reflect the risk, existing obligations, and applicable legal rights. Suspension does not automatically erase records that must be retained.

20. Service availability

Reasonable care is taken to provide the website and services, but 100% availability is not guaranteed. Maintenance, security incidents, provider failures, and events outside reasonable control may affect service, with reasonable steps taken to reduce impact where possible.

21. Electronic communications

Operational communications are those needed to manage an account, request, project, invoice, payment, security matter, or support case. They are distinct from marketing, and accepting a service is not automatic consent to marketing messages.

22. Liability

Each party's liability is determined by the agreement, proven direct loss, and applicable law. Nothing here is an absolute exclusion of liability, excludes liability that cannot lawfully be excluded, or waives a mandatory statutory right.

23. Events outside reasonable control

A party is not treated as in breach to the extent performance is directly prevented by an event outside its reasonable control, such as a widespread outage, disaster, official action, or material failure of an essential provider. The affected party should notify the other where practicable and take reasonable steps to reduce impact and resume performance.

24. Changes to these terms

These terms may be updated to reflect service or legal changes. The latest update date appears at the top. Changes apply to later use or contracting from publication unless the law requires another notice or consent. Project-specific terms are not changed retrospectively without a contractual or legal basis.

25. Governing law

These terms are governed by the applicable laws of the Kingdom of Saudi Arabia. Disputes should first be addressed through good-faith communication, without limiting either party's right to approach the competent authority under applicable law.

26. Contact and complaints

General enquiries: info@moayad.app. Support and complaints: support@moayad.app.

A complaint is recorded and reviewed. Additional information may be requested where needed, and the response is sent to the registered contact channel or email. No fixed response-time commitment is created unless an applicable agreement or law requires one.